Refund & Returns Policy
IMMOVABLES REALTY — Transparent refund conditions to protect both the company and our esteemed clients
1. General Refund Conditions
Immovables Realty operates a transparent and structured refund policy to protect both the company and its esteemed clients. Refunds may only be processed under conditions that comply with the company's terms of sale, documentation, and regulatory compliance.
Refund Request Submission
Refund requests must be submitted in writing through our official email:
📩 info@immovablesrealty.comProcessing Timeline
All approved refunds shall be processed within 60 working days, except where additional legal verification is required.
2. Refund Eligibility
Refund decisions are considered on the following grounds:
2.1 Payment Default
Failure to complete agreed payment plans within the stipulated timeframe may result in forfeiture or administrative deductions.
2.2 Documentation Reversal
Where documents have already been processed in the buyer's name, administrative and processing fees will be deducted before a refund is issued.
2.3 Client-Initiated Refund Request
Clients who voluntarily request a refund before allocation shall receive their funds minus administrative fees.
3. Non-Development & Land Security Policy
Updated Clause — Estate Protection Policy
To protect estate integrity and prevent criminal encroachment:
If a buyer fails to commence development, fencing, or security measures within Twelve (12) to Eighteen (18) months of allocation, Immovables Realty reserves the full right to:
- Reallocate the said property, OR
- Refund the client, subject to company valuation and policy at the time of occurrence
Why This Policy Exists
This clause exists because unsecured land becomes vulnerable to land grabbers and encroachment, and Immovables Realty is committed to protecting all estate investments.
Clients are strongly encouraged to secure and develop their plots promptly to avoid administrative action.
4. Administrative Charges
All refunds are subject to:
- File opening & closing charges
- Administrative processing fees
- Bank transaction or legal documentation fees where applicable
These deductions are standard practice within the real estate industry.
5. Final Decision Authority
Immovables Realty reserves the full right to approve, decline, or determine the refund amount in line with business policy and legal compliance requirements.
Questions About Refunds?
Contact us for clarification on your specific situation
Important Notice
This refund policy is legally binding and forms part of your purchase agreement with Immovables Realty. All refund decisions are made in accordance with this policy and applicable Nigerian real estate regulations.